Refund & Cancellation Policy

Returns and exchange rules for customer orders and delivered items.

Submit the reason and product photos; do not send an item back before review, approval, and return instructions.
Mobtech covers return shipping for a verified defect or Mobtech error; customer-responsibility return shipping is deducted.
After receipt, inspection, and approval, the refund returns to the original electronic payment method within 3–5 business days.

The customer may cancel before dispatch or carrier handoff.
After dispatch or carrier handoff, automatic cancellation is unavailable. If the order is no longer wanted, delivery may be refused so it returns to origin; return status and any paid settlement are reviewed after confirmation. After delivery, a return or exchange may be requested subject to condition and inspection.
Any eligible electronic payment is refunded to the original payment method through the payment provider.

For cash orders, we contact the customer to arrange a suitable secure refund method.
Phone: 01558929292
Email: info@mobtechstore.com