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Returns
Returns And Exchanges
Returns and exchange rules for customer orders and delivered items.
Review the returns policy before ordering and reach support quickly if you need an exchange or return request.
OpenEligibility
- Return or exchange requests should reference the original order number.
- Products should be in acceptable condition for review.
- Variant-level requests should match the exact item received.
Operational Review
- The team may review the order, variant, and stock impact before approval.
- Cancelled orders may restore stock automatically in the internal system.
- Exchange handling should respect actual internal availability.
Customer Guidance
- Use the order tracking page before contacting support.
- Keep packaging and item details until the request is resolved.
- Final approval may depend on product state and support verification.